PRIVACY POLICY

Last updated on: April 5, 2020

Introduction

In our mission to make commerce better for everyone at Revenly, we collect and use information about you, our

  • merchants using Revenly to power your business
  • customers who shop at a Revenly-powered business
  • partners who develop apps for merchants to use, build stores on behalf of merchants, refer potential entrepreneurs to Revenly, or otherwise help merchants operate or improve their Revenly-powered business
  • users of Revenly apps
  • visitors to Revenly websites, or anyone contacting Revenly support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Revenly’s admin or by email).

Our values  

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Revenly admin or by email).

We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

Many of the merchants and partners using Revenly do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also respond to privacy-related questions we receive in short order and address any privacy concerns you may have. 

Why we process information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Revenly, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

If you use something from a Revenly-powered platform and wish to exercise these rights over information about your transaction, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. As such, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.

If you would like to designate an authorized agent to exercise your rights for you, please email us from the email address we have on file for you. If you email us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Your rights over your information

To operate our business, we may send your personal information outside of your state, province, or country. Due to the restrictive nature of our merchant and customer base, we use only US based partners in protecting and processing your information to the best of our knowledge. For example, all of our servers and databases are in the country where you operate such as the United States. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. If you would like more information about where your information might be sent, please contact us.

If you believe that we haven’t properly addressed your complaint, you can contact the international division of the American Arbitration Association® (ICDR/AAA). ICDR/AAA provides independent dispute resolution services at no charge to you. If you feel that your concerns have not been resolved after reaching out to ICDR/AAA, you can request that your complaint be resolved through binding arbitration.

Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). For information about how we respond to such orders, please contact us directly.

How do we protect your information 

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. You can find more information about our security measures at https://www.revenly.io/security

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services in order to improve the performance and experience for all users. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain types of cookies, please contact us directly. 

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at  legal@revenly.io, or via an alternative method on this website. If you would like to submit a legally binding request to demand someone else’s personal information (for example, if you have a subpoena or court order), please contact us at legal@revenly.io directly.