Digitize your Collections: Where’s the value in all this new technology?

Digitize your Collections: Where's the value in all this new technology? Last December I wrote an article for InsideARM that had a pretty straight forward message: The collection industry needed to start adopting newer technology. A few short months later the CFPB, who obviously circulated my article among their policy making staff, answered the call

What You Need to Know Before Choosing New Tech

What You Need to Know Before Choosing New Tech  How are you putting together your digital strategy? Are you exploring new communication channels such as texting, email, and chat? With a little research, you can put together a strategy that delivers real results, proven by those before you.‍Identify what you're looking forYou may be looking at

Large Data Breach at Healthcare Collection Agency

Large Data Breach at Healthcare Collection Agency This Article was authored by Katie Grzechnick Neill, General Counsel & Regulatory Editor at InsideARM with contribution from Joshua Allen, Revenly’s Founder & CEO. ‍American Medical Collection Agency (AMCA), a collection agency that collects on behalf of LabCorp and Quest Diagnostics, experienced a massive data breach that exposed

Collectors: Don’t Reinvent The Wheel, Just Redesign The Letter

Collectors: Don't Reinvent The Wheel, Just Redesign The Letter The collection letter; that piece of paper that every collector sends out on behalf of their client, to a debtor who they hope becomes a payer. You may have heard it isn’t working anymore, usually from someone trying to sell you a solution like texting. Yes, I am referring to the obligatory, physical collection

The ARM Industry’s Major Problem; Undervaluing Invaluable Technology

The ARM Industry’s Major Problem; Undervaluing Invaluable Technology Let’s face it: Your company doesn’t value today’s technology. And you don’t need me to prove this. Ask yourself one simple question, “What percentage of your payers self-pay online or through a mobile device?” At a conference earlier this year, I sat at a table where one c-level exec

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